The ogcasino customer support team is available 24/7, all week — even if you run into an issue at 3 a.m., help is always there.
Available contact methods:
- Live Chat: Click the chat icon at the bottom right of the site to connect directly with an agent. Responses typically arrive within 2–5 minutes.
- Email: support@ogcasino.bet — For complex issues or if you need to attach documents, send us an email. We typically respond within 2–4 hours.
- FAQ & Help Center: You can find solutions to common issues on your own by visiting the Help Center page.
To view all active ogcasino promotions in one place, visit the site's on the Promotions page Visit the page for a full description of each offer, including its validity period and terms and conditions.
Update Frequency:
- Daily Offer: Daily check-in bonuses and flash promotions are available every day — refreshed at 9 AM.
- Weekly Offers: Fresh weekly promotions are added every Monday. During cricket season, special match betting offers are also available.
- Monthly Offers: Special monthly campaigns run during major matches and festivals such as IPL, BPL, and Eid.
- Latest Promotions Page: Click the "Latest Promotions" link in the top navigation bar to view the newest offers separately.
Live casino refers to games broadcast in real time from a studio, where a trained dealer runs the action with real cards or a roulette wheel. You can watch and play from your mobile or computer at home — just like sitting at a real casino table.
What you get at ogcasino Live Casino:
- Baccarat: The most popular choice in Bangladesh. Bet on the Player or the Banker.
- Roulette: Both European and American versions are available.
- Blackjack: Try to get as close to 21 as possible.
- Sic Bo & Dragon Tiger: Popular Asian games.
Every round's outcome is determined automatically, leaving no room for manipulation. All live streams are in HD quality.
Your winnings are credited first to your ogcasino Wallet Deposits are credited instantly. Once a withdrawal is requested, the funds are sent directly to your bKash/Nagad/Rocket number.
Processing Times by Method:
- bKash & Nagad: Usually within 15 minutes to 1 hour. During peak hours (8–11 PM) it may take a bit longer.
- Rocket: Processing is typically completed within 30 minutes to 2 hours.
- Bank Transfer: 1–2 business days.
- Complete your KYC verification in advance — unverified accounts may experience delays on their first withdrawal.
- Make sure your mobile number is correct.
- Minimum withdrawal amount is ৳300.
Yes — by joining ogcasino's referral program, both you and your friend receive a reward for every successful referral.
How it works:
- Log in and go to your Profile → "Invite Friends" or the Refer a Friend section.
- Copy your unique referral link or code.
- Send that link to your friend. Once they register through it and make their first deposit, the referral will be counted as successful.
- For you (the referrer): Earn a percentage of your friend's first deposit as a bonus — up to ৳500.
- For Your Friend (Referee): After registration, a separate welcome bonus will be credited to your account.
- There's no cap on referrals — the more friends you bring, the more rewards you earn.
ogcasino generally does not charge any handling fee or service charge on withdrawals. Whatever amount you request will be delivered in full to your mobile wallet.
Good to know:
- Some payment gateways may charge a small transaction fee on their end — this is not set by ogcasino.
- Bonus funds cannot be withdrawn directly — they convert to real balance once the wagering requirements are met.
- Minimum: ৳300 per request.
- Daily Maximum: ৳50,000 for standard accounts. KYC-verified accounts may have this limit raised to ৳2,00,000.
- Weekly Maximum: Varies by VIP tier. VIP members are eligible for higher withdrawal limits.
The ogcasino welcome bonus gives you 100% of your first deposit, up to ৳10,000. It's set to credit automatically, but follow the steps below to make sure you receive it correctly:
Step-by-Step Guide:
- Step 1: Complete your registration at ogcasino.
- Step 2: Log in and go to the Deposit page.
- Step 3: Before making a deposit, check the "Bonus Code" or "Welcome Offer" section. If auto-apply is enabled, no further action is needed.
- Step 4: Deposit a minimum of ৳500 via bKash, Nagad, or Rocket.
- Step 5: The bonus will appear in your account as soon as your deposit is confirmed.
- To withdraw bonus funds, you must meet the wagering requirement (typically 10–20x the deposit + bonus amount).
- This bonus is available once per account only.
- Bonus claims must be made within 7 days of registration.